Thursday, November 24, 2011

Every nurse has had the experience of encountering an angry, out of control, irate, screaming, cussing, cursing family member, at one time or another. I was lucky this time, it was just a phone conversation, and not a face-to-face confrontation. I can't say that I enjoyed it, though.

Communication Fail

I think I may have flunked
A call-back review,
After a screaming conversation
With a patient's daughter, Betty Lou,
I called her on her cell-phone
What time, to pick up Mother,
She angrily responded
Why, you ugly son-of-a-brother.

Perhaps it was my error
When we had that conversation,
Pick up Momma, at four, today
But that was faulty information,
Learning more, I phoned again
But encountered her cellphone-mail,
Yes be damned I was that moment
'Twas a communication fail.

At four-thirty I answered her call
And she was clearly on attack,
She said a Discharge Nurse had told her
It was time to bring her Momma back,
Saying, “What do you think you're doing
By jacking me around”,
I said, Betty Lou, it's not that way..........
Then she called me a son-of-a-hound

She was screaming, ranting, raving
Yelling and accusing,
I tried calming, caring logic
But that doesn't trump abusing,
From the mouth of an angry daughter
Venting at my expense,
Like a pitbull on a rampage
On the other side of the fence.

We didn't resolve our issues
And I don't care, I'll tell you why,
I'd rather walk on gilded splinters
And mate with a tsetse fly.


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